Delivery

Your report is delivered to the email address supplied with the order, normally within 24 hours after successful payment. If clarification is needed, the clock pauses from our question until your reply. Check your spam folder before reporting a missing delivery.

Full refunds

A full refund is available when:

• you cancel before research has begun;
• we cannot complete the report;
• we miss the promised delivery window by more than 24 additional hours without agreeing a new time;
• you were charged more than once for the same order.

After research begins

Because the report is custom work, a change of mind does not automatically qualify for a refund once research has begun. We will still correct material factual errors or assess a partial or full refund where the delivered report materially fails to match the service description. Disliking an honest verdict is not, by itself, a defect.

Withdrawal rights

If consumer law gives you a withdrawal period, your request at order time allows performance to begin after payment. Where permitted by law, the right to withdraw may be reduced or lost once the custom service is fully performed. Mandatory rights remain unaffected.

How to request help

Reply to the order or delivery email with your order reference and a short explanation. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank.